This guide explains how to verify your King Casino account and what to have ready before you start. The steps above run in the order you need: log in, open the verification section, upload your documents and wait for confirmation before you request a withdrawal. Verification is required at King Casino, so it is worth doing before you need to take money out.
Have two documents ready. The first is a photo ID. The second is a utility bill or bank statement that shows your proof of address, as the requirements table above lists. Check that each file is clear and readable before you upload it, and that your name is visible on it.
Support questions are covered in the problems section below, so you know where to turn if a document or a payment causes trouble.
What stands behind the checks
Every UK-licensed operator must verify your age and identity before you can deposit or play, and King Casino works under that rule. Your photo ID is used to confirm your identity and that you are 18 or over. Only adults can hold an account, so the photo ID is the first thing to get right.
The proof of address is a separate check. A utility bill or bank statement shows where you live, and King Casino needs it alongside the photo ID. Use a document in your own name that shows your current address. A statement from a joint account is only useful if your name and address are clearly shown on it.
Names need to match. The name on your documents should match the name on your account, and the name on any payment method you use should match it too. If a payment method is in someone else's name, use a different one in your own name before you try to deposit or withdraw.
The key terms above list the documents King Casino asks for, so you can gather them before you log in. Doing this in advance means you only need to upload what the steps ask for, without searching for paperwork in the middle of the process.
Checks can take time, so it helps to send a complete set in one go rather than one document at a time. Plan for the review to take as long as it takes, and do not count on a result within minutes when you have a withdrawal you need to make.
Withdrawals follow the same order: confirm your account first, then request the money. For the full process, see how withdrawals work. Depositing is covered in making a deposit, and the same verification rule applies before that step.
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When something does not work
If you cannot log in, make sure you are on King Casino's own website or app, then try the login page again. Do not enter your details on a page you reached from a link you did not expect, even if it looks like King Casino.
If a document is rejected or does not open, check that it is recent, clear and shows your name and address. Then upload it again. A blurred photo or a cropped page is the easiest thing to fix, so look at the file on a larger screen before you send it.
If a payment does not go through, do not keep trying the same method over and over. Check that the details are correct and that the name matches your account, then contact support to ask what is happening. Repeated attempts with the same details rarely help.
If a withdrawal takes longer than you expected, check first whether your verification has been confirmed. The steps above say to wait for confirmation before you request a withdrawal, so that is the step to check before anything else.
Support is available 24/7 by live chat and email. There is no phone line, so use live chat for a quick question and email when you want a written record of what you asked. Contact details are on the contact page. When you write to support, say which step you are on and which document or payment is involved, so the answer can be specific.
Keeping your account safe
Enter your password only on King Casino's own website or app. Do not share it with anyone, and do not send it in an email or a chat, including to support. Support will not need your password to help with verification.
Keep clear copies of your photo ID and proof of address saved on your device, so you can upload them quickly if you are asked for them again. Store the files somewhere only you can access.
Plan for verification to take the time it takes. Do not count on a quick result before a withdrawal you need, and do not start a new deposit while a check is still open.
Deposit limits, time-outs and self-exclusion are available to every UK customer, and GAMSTOP covers all UK-licensed online operators. If you want to control how much you spend, set a deposit limit before you play.
If gambling stops being fun or you feel you are losing track of time or money, the safer gambling page explains the tools. You can also call the National Gambling Helpline run by GamCare.